Zūm Assistance

Customer Support

Zum Customer Support Contact

Business hours

5:30am to 6:30pm PST, Mon-Fri

Outside of Business hours

There is an option to leave a voicemail after hours 

The message will be reviewed as soon as the team is online

Zum Logo Landscape

Contact by

Phone: 1-855-RIDEZUM (743-3986) (immediate/urgent assistance)

Email Support (non-urgent inquiries, 24-48 hours turn-around time)

In-app chat (via Parent App, non-urgent)

Zum Customer Support assists with ETA, checking upcoming rides, ride details, one-off cancellations, and much more.

Learn about the Zum mobile app

Note: The Zum mobile app will notify parents of a late bus if the bus is more than 15 minutes late.